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Popular FAQ
If you cannot find your email confirmation, please check in your junk email. If you can still not find it, please email us at info@gymcherry.com with your first and last name.
Once you complete your purchase you will receive a confirmation email with your order number (please check junk folder). Once your order has been shipped you'll receive a shipping confirmation email, meaning your parcel has been shipped and is on it's way!
Please click HERE for our shipping policy.
Please click HERE for our return and exchange policy
If your tracking information shows that your package was delivered but you have not received it (lost or stolen), please file a claim directly with the carrier responsible for delivery. GYMCHERRY is not liable for packages marked as delivered. Please note that shipping fees and orders are non-refundable in such cases.
We operate using a network of fulfillment centers across the USA, allowing us to store our products in multiple locations nationwide. This means your order will be shipped from the nearest fulfillment center to ensure the fastest delivery possible.