Contact us

Need Support? Let us know how we can assist — returns, refunds, or anything else. Please fill in this form, and a member of our team will get back to you as soon as possible.

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Popular FAQ

I haven't received an email confirmation what should I do?

If you cannot find your email confirmation, please check in your junk email. If you can still not find it, please email us at info@gymcherry.com with your first and last name.

What happens after I order?

Once you complete your purchase you will receive a confirmation email with your order number (please check junk folder). Once your order has been shipped you'll receive a shipping confirmation email, meaning your parcel has been shipped and is on it's way!

What is your shipping policy?

Please click HERE for our shipping policy.

 

What is your return and exchange policy?

Please click HERE for our return and exchange policy

"My package says delivered but I cant find it"

If your tracking information shows that your package was delivered but you have not received it (lost or stolen), please file a claim directly with the carrier responsible for delivery. GYMCHERRY is not liable for packages marked as delivered. Please note that shipping fees and orders are non-refundable in such cases.

Where are you located?

We operate using a network of fulfillment centers across the USA, allowing us to store our products in multiple locations nationwide. This means your order will be shipped from the nearest fulfillment center to ensure the fastest delivery possible.