Frequently asked questions
I haven't received an email confirmation. What should I do?
If you cannot find your email confirmation, please check in your junk email. If you can still not find it, please email us at info@gymcherry.com with your first and last name.
When will I receive my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please click HERE for more information.
Are any purchases final sale?
All clearance and promotional sale items are final sale and not eligible for return or exchange.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
"My packages says delivered but I cant find it"
If your tracking information shows that your package was delivered but you have not received it (lost or stolen), please file a claim directly with the carrier responsible for delivery. GYMCHERRY is not liable for packages marked as delivered. Please note that shipping fees and orders are non-refundable in such cases.